Please read this terms and conditions stated below, which outline a lot of legal goodies, but the bottom line is it’s our aim to always take care of both of us, as a customer, or as a seller. We’ve included many of these terms to legally protect ourselves, but if you have an issue, always feel free to email us at [email protected] and we’ll do our best to resolve it in a fair and timely way .
Payment Policy
All payments are processed securely through TT. Lead EV does not directly process payments through the website neither ask for a payment throught email without our authorized confirmation on bank account. So any kind of Problem if you face without our documentation Lead EV will Not Take any responsibility.
Transportation Policy
1)EXW-Exworks 2)FOB-Free on Board 3)CIF-Cost Insurance Freight
Refund Policy
Since Lead EV is offering unique and irrevocable products, we do NOT issue refunds after a purchase is made. If there is a problem with one of the cusomized products or if you experience any difficulty with the after sale service, we will fix the problem.
Support Policy
1)we could garantee all products are in good condition before leaving the port. and provide Phoots and Videos as a prroval. 2)we don’t take responsibility of damage during the transportation in EXW and FOB iterms. 3)we fullfill our warranty items varying from 12 month to 18 month, under the warranty, we provide parts and cover the domestic delivery fee.
Why We Support:
- Support covers getting up and help in carts assembly
- Help packing carts in whatever you asked
- Damage fixes – if you discovered a damage on carts we will fix it
- Functionality which does not work as advertised